Delivery Policy
1. Delivery Methods
Customers may purchase directly at our store.
Orders can be shipped through third-party delivery service providers.
2. Estimated Delivery Time
Hanoi area: 2–3 business days (excluding public holidays).
Other provinces: 3–5 business days (excluding public holidays).
In certain force majeure situations, delivery may take longer, such as:
Our staff cannot reach the customer via phone, making delivery impossible.
The delivery address provided is incorrect or difficult to locate.
A sudden surge in order volume causes processing delays.
Suppliers or logistics partners experience delays.
Shipping fees: We rely on third-party delivery services; therefore, shipping charges are based on their rates and depend on the delivery location and package weight. The exact fee will be communicated when we confirm the order with the customer.
3. Geographic Limitations
For customers outside Hanoi purchasing in bulk or wholesale, we arrange shipping via logistics companies. Shipping fees are determined either by the service provider’s rates or according to mutual agreement in the contract between both parties.
4. Responsibilities of Logistics Providers in Supplying Documentation
The logistics provider is responsible for issuing invoices and related documents during the delivery process.
The logistics provider is entitled and required to provide such documents to state authorities upon request.
All orders are pre-packed and sealed by necta.vn before shipping.
Logistics providers must transport goods in their original, intact packaging.
Each package will include:
Recipient information: name, phone number, and address.
Order tracking code.
A valid sales invoice or delivery note (where applicable) enclosed in the parcel to ensure product legitimacy, support potential claims, and verify market value.
5. Responsibility for Damages During Delivery
In the event that goods are damaged during delivery—whether shipped by our store or a third-party provider—we will take full responsibility for resolving the issue with the customer.
Customers may refuse to accept damaged products and request an exchange or refund under our Return & Refund Policy. We will then coordinate with our logistics partners to resolve compensation matters as per our agreements with them.
Note: In case of delivery delays, we will promptly notify customers. Customers may choose either to cancel the order or continue waiting for the delivery.
