Privacy Policy
I. Purpose and Scope of Data Collection
The primary data collected on our website includes: full name, email, phone number, and customer address provided in the contact section. This information is required when customers request consultation, purchase products, or when we need to confirm details with them to ensure consumer rights.
Members are solely responsible for maintaining the confidentiality and security of all activities related to the information they provide and their own email accounts. In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, or security breaches involving their registered username and password by third parties so that appropriate solutions may be implemented.
II. Scope of Information Use
We use the information provided by members for the following purposes:
To confirm and deliver orders upon request from members;
To provide product information upon customer request;
To send marketing and promotional emails regarding our products;
To send notifications about website activities;
To contact and resolve issues with users in special cases;
To use personal information only for confirmation and relevant communication related to transactions;
To comply with requests from judicial authorities, including the Procuracy, Courts, or Police, in relation to violations of the law by customers.
III. Duration of Information Storage
Members’ personal data will be stored until there is a request for deletion from the website’s administrators. In all other cases, personal information will be securely stored on our servers.
IV. Entities with Access to Personal Information
Personal information of customers may be accessed by:
Employees of the business;
Partners contracted to perform part of the business’s services. These partners will receive information as stipulated in the contract (partial or full, depending on contractual terms) to support users in utilizing services provided by the business.
V. Address of the Data Collection and Management Unit
Khoi Nguyen Beverage Co., Ltd.
Business Registration Number: 0109975942
Address: No. 9, Alley 7/15, Doc Lap Lane, Cu Khoi Ward, Long Bien District, Hanoi City, Vietnam
Email: hello@necta.vn
VI. Methods for Users to Access and Modify Their Personal Data
Members have the right to review, update, adjust, or delete their personal information by contacting the website’s administration.
Members also have the right to submit complaints regarding data protection by contacting the website’s administration. Upon receiving such feedback, we will verify the information, and depending on the situation, appropriate measures will be taken in a timely manner.
VII. Mechanism for Receiving and Resolving Consumer Complaints
All disputes arising between the business and users will be resolved primarily through negotiation. If no satisfactory resolution can be reached, either party may bring the case to a competent People’s Court.
If negotiation or mediation fails, the aggrieved party should collect relevant evidence such as emails and messages, and contact the business for resolution. The business will then work with the complainant to address the matter.
If the issue exceeds our authority, the business will propose transferring the case to the competent authorities. In such cases, the business will still cooperate to best protect the aggrieved party.
Members’ personal information is strictly protected under our data privacy policy. The collection and use of member information will only occur with the member’s consent, except as required by law.
We do not use, transfer, provide, or disclose members’ personal information to any third party without prior consent.
In the event of a server attack by hackers leading to data loss, we will notify the relevant authorities for prompt investigation and resolution, as well as inform affected members.
We ensure absolute confidentiality of all online transaction information, including digital invoices and accounting documents.
The management requires individuals registering or purchasing on the website to provide accurate personal information (e.g., full name, contact address, email, phone number) and bear legal responsibility for the accuracy of such information. The management will not be held responsible for, nor resolve, any disputes related to member rights if inaccurate registration details are found to have been provided initially.
